Senior MP brands Heathrow queues 'appalling'

The chairman of the Commons Home Affairs described queues at Heathrow yesterday as “appalling”.

Senior Labour MP Keith Vaz visited Terminal 4 at 7am on Monday to assess the scale of the problem before his committee questions immigration minister Damien Green at Westminster today.

He said he had seen passengers waiting for more than an hour as more than half of the immigration desks at the terminal remained unstaffed.

“I was appalled by the length of queues in the immigration hall this morning,” he reportedly said. “It is now two months since the immigration minister promised additional resources and better management.

“The worst aspect was that half of the immigration desks were simply not opened even though the Border Force had prior knowledge of all flight arrivals. This creates additional security pressures with luggage piling up in the baggage hall.”

Vaz’s complaints come after further criticism from passengers last week, as well as from BAA and Labour over the length of queues.

The Evening Standard reported that border chiefs admitted yesterday long immigration delays were “unacceptable” as they announced a new fast-track system at Heathrow to enable passengers from the US and other lower risk countries to pass through immigration more quickly.

Under the trial scheme, passengers arriving from America, Canada, Japan, Australia and New Zealand will be directed into a separate lane from other non-European passengers.

It comes after immigration staff warned that passengers arriving from New York, where rigorous pre-boarding checks are applied, were queuing with arrivals from other destinations with weaker security credentials.

Border chiefs have insisted that all passengers will still face the same level of checks, but said the fast-track system would help prevent low-risk visitors suffering unnecessary  and “unacceptable” delays.

Readers' comments (3)

  • It doesn't matter what Terminal you arrive in to at Heathrow they are all understaffed at passport control with at least half if not more of the desks unmanned. Don't believe this government or any successive ones BA is right to say stay at home for the Olympics. Prepare for a total shambles !!

    Unsuitable or offensive? Report this comment


    I recently returned through Heathrow and was embarrassed by the queue to get through it is a total shambles and shows the incompetence of the British, do we really enjoy queuing???!! A £25 no show fee was also imposed on my Meet and Greet parking as chauffeur had already been dispatched even though I did not call until through customs thus I contested and the charge dropped but others may not be so lucky!

    Unsuitable or offensive? Report this comment

  • Vaz what a muppet.

    The reference to appalling was only made when he was having a shave and did not like what he saw.

    Unsuitable or offensive? Report this comment

Have your say

You must sign in to make a comment

Featured Jobs

  • x

    Aviation Marketing Account Manager – Manchester Airport

    Manchester Airport Group | Manchester | Competitive

    M.A.G keep 42 million passengers on the move from four of the UK's leading airports -Manchester, London Stansted, East Midlands, and Bournemouth. At Manchester Airport we keep 22 million passengers on the move to over 200 global destinations every year. Imagine being part of our fast growing airport with over 19,000 colleagues on site, and enormously exciting projects like the landmark £800m Airport City development in the pipeline. Imagine being responsible for the kind of tactical and strategic sales and marketing plans that keep an inspirational and high-achieving business like ours in the air.

  • Long Haul Product Manager

    C&M Executive Recruitment | North West | Negotiable

  • Product Executive, Greater Manchester

    Travel Trade Recruitment | North West | £16000 - £16000 annum

  • Commercial Project Manager

    C&M Executive Recruitment | International | £45000 - £52000 annum

  • Customer Service Executive - Brighton £Outstanding Rewards

    C & M Recruitment | South East | £15500 - £25000 annum

Search Jobs