Posted by: Emma SangerTue, 8 May 2012
It has been an interesting week. Business is quiet and everyone is struggling to bag those December Sales. In these difficult trading conditions it’s tough to compete with other agencies but having to compete directly with Tour Operators is far from ideal.
The jungle drums have been beating around the Co-operative Personal Travel Advisors and all is not well. It seems that one of the Cruise lines have been calling, yes calling our clients! Inviting them to book directly with them and saying that no agent will be able to match their deals as they are no longer allowed to discount their product. They have also been providing our customers with a telephone number for their own Personal Cruise Consultant.
This behaviour seems very underhanded, especially as many of us have been very supportive to this company in the past. Are agents no longer paramount to the success of your business? Can you risk us not switch selling to other brands? There have also been instances of agents not being able to match a price being directly offered to our customers. If this is the case then you risk alienating the Travel Industry even further and I urge you to re consider your approach to contacting our clients directly.
So I ask all of the Major Cruise lines to comment here about what their procedures are. For those of you that currently don’t, do you have plans to do so? This is a great opportunity for us agents to know exactly were you/we stand on this issue.
I look forward to your comments.
I hold the title of Ace Cruise Ambassador and aside from this I have also travelled extensively myself, cruising with most of the cruise lines out there today, getting first hand knowledge of the product.